Overview
We offer a refund or exchange within the first 5 days from the date of purchase. If 5 days have passed since your purchase, a return, exchange or refund will not be offered.
Our Returns Position
As Textile Mirror does not supply physical goods, standard product returns do not apply. For any digital service or subscription purchased through this Platform, please contact us within 5 days of purchase if you have concerns about what was delivered.
Eligibility Conditions
To be eligible for a return or exchange, all of the following must apply:
- The purchased item or service is unused and in the same condition as delivered.
- The item retains its original packaging or access credentials (where applicable).
- Items purchased on a sale or at a discounted rate may not be eligible for return or exchange.
- Only items or services found to be defective or not as described will be replaced.
Exemptions
Certain categories of products or services are exempt from returns or refunds. These will be identified to you at the point of purchase.
Return Process
For accepted return or exchange requests, once your returned item is received and inspected by us, we will notify you by email. If approved following a quality check, your return or exchange will be processed in accordance with our policies.
Contact
To initiate a return or exchange, or for any related queries, please contact us through our Contact page within the eligible window.
Contact Us