Privacy Policy

Introduction

This Privacy Policy describes how Textile Mirror and its affiliates collect, use, share and protect your personal data through our website textilemirror.in (the "Platform").

Your personal data will primarily be stored and processed in India. By visiting this Platform or availing any service offered on it, you expressly agree to be bound by this Privacy Policy and the applicable laws of India, including those relating to data protection and privacy. If you do not agree, please do not use or access the Platform.

Collection

We collect personal data when you use our Platform, register for services, or otherwise interact with us. This may include:

• Name, date of birth, address, telephone/mobile number and email ID.
• Information provided as proof of identity or address.
• Sensitive personal data such as payment instrument details, collected with your consent and in accordance with applicable law.
• Behavioural data, preferences and other information you choose to provide on the Platform, compiled and analysed on an aggregated basis.
• Transaction-related information on the Platform and third-party business partner platforms.

You always have the option not to provide information by choosing not to use a particular service or feature. If you receive any communication claiming to be from Textile Mirror and seeking sensitive data such as debit/credit card PINs or banking passwords, do not provide such information and report it to the appropriate law enforcement agency.

Usage

We use your personal data to:

• Provide the services you request.
• Assist in handling and fulfilling orders.
• Enhance customer experience and resolve disputes.
• Inform you about offers, products, services and updates.
• Customise your experience on the Platform.
• Detect and protect against error, fraud and criminal activity.
• Enforce our Terms and Conditions.
• Conduct marketing research, analysis and surveys.

Where we use your personal data for marketing purposes, we will provide you with the ability to opt out of such use.

Sharing

We may share your personal data internally within our group entities and affiliates. We may also disclose personal data to:

• Third-party service providers such as logistics partners, payment processors and reward programmes.
• Sellers and business partners to facilitate services and products you have opted for.
• Government agencies or law enforcement authorities if required by law or in good faith to respond to legal process.
• Third parties when necessary to enforce our Terms, respond to content-rights claims, or protect safety.

We are not responsible for the privacy practices of third-party business partners. Please read their privacy policies prior to sharing any information with them.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss or misuse. We use a secure server and adhere to our security guidelines whenever you access your account.

However, transmission of data over the internet cannot be guaranteed as completely secure. By using the Platform, you accept the inherent risks of data transmission over the internet. You are responsible for protecting your own login credentials.

Data Deletion & Retention

You may delete your account by visiting your profile and settings on the Platform. This will result in losing all information associated with your account. You may also contact us at the details below to assist with deletion requests.

We may refuse or delay deletion where there are pending grievances, claims or ongoing services. We retain your personal data no longer than is required for the purpose for which it was collected, or as required under applicable law. We may retain data in anonymised form for analytical and research purposes.

Your Rights

You may access, rectify and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting the Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.

You may withdraw your consent at any time by writing to the Grievance Officer with the subject line "Withdrawal of consent for processing personal data". Please note that withdrawal of consent will not be retrospective and may restrict your access to certain services.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our information practices. We will alert or notify you of significant changes as required under applicable laws. Please review this Policy periodically for updates.

Grievance Officer

For any privacy-related concerns, grievances or requests, please contact us using the details available on our Contact page.

Hours: Monday – Friday, 9:00 AM – 6:00 PM IST