Refund & Cancellation Policy

Overview

This Refund & Cancellation Policy outlines how you can cancel an order or seek a refund for a product or service purchased through the Textile Mirror platform.

Cancellations

• Cancellation requests will only be considered if made within 5 days of placing the order.
• Cancellation requests may not be entertained if the order has already been communicated to the relevant seller or service provider and processing has begun.
• Cancellations are not accepted for perishable items. However, a refund or replacement may be issued if the quality of what was delivered is demonstrably poor.

Damaged or Defective Items

• In case of damaged or defective items, please report the issue to our customer service team within 5 days of receipt.
• The request will be reviewed once the seller or service provider has assessed the issue at their end.
• If the product or service received does not match what was shown or described on the Platform, bring it to the notice of our customer service within 5 days of receipt. Our team will review your complaint and take an appropriate decision.

Warranty Items

For complaints regarding products that come with a manufacturer's warranty, please refer the matter directly to the manufacturer.

Refund Timeline

Once a refund is approved by Textile Mirror, it will be processed within 5 business days to your original payment method.

Contact

For cancellation or refund requests, or any related queries, please reach out to us through our Contact page.